Customer Service

Mission Statement

We are committed to providing you with delicious fresh baked goods that you would love to receive and be proud to send to your family, friends, and business associates.

We will bake your order from scratch using the finest of ingredients, without preservatives, and ship your order the same day to ensure freshness.

Privacy Policy

Loralie’s Brownies is committed to protecting and developing technology that gives you the most safe and secure online experience available. We use the information you provide us to complete your transaction. Any customer information as well as all order information will be kept confidential. We would never sell, rent, lease or share with anyone any customer information for any reason. Your personal information is protected online through the use of encryption.

Ordering Information

Our customer service hours are Monday through Friday 10:00 – 4:00, earlier and longer during the Holidays! If you do not reach a representative, please leave your name, number and a brief message and we will return your call as soon as possible.

If you have ordered from us before, we have all of your ordering information on file. If you are a new customer, you may create your own account online or fill in our UPS Shipping Template with your customer list. You may also fax, call, mail or e-mail your order to us. Orders may be placed online on our website;; by phone at 800-553-5449 or 614-888-4122; by fax at 614-888-6625; or by e-mail to

If faxing, E-mailing or mailing, please use the UPS Shipping Template provided or be sure to include your name, address, phone number, what you would like to order including size, to whom you would like the order sent along with their address and the message on the enclosed card. Also indicate the date you would like it sent and your payment preference.

We will make your ordering experience a pleasant one.

Shipping Information

We ship via United Parcel Service and the United States Postal Service. We also offer courier service in the Columbus Metro Area for $15.00 per location. Orders will be baked and shipped the same day excluding weekends and Holidays. Since it is important to Loralie’s Brownies that your selection arrives as fresh as possible, we ship Monday thru Thursday, depending on your location, so your order will arrive no later than Friday of each week. Orders that require more than 3 days will be shipped UPS Second Day Air at an additional charge.

We can ship multiple orders to one location or to multiple addresses. If you are shipping to multiple addresses, our system presently requires you to process each order one at a time. For large orders we suggest you use the UPS Shipping Template for convenience.

Please refer to the UPS Ground Shipping Map for estimated time of delivery.

Payment and Terms

Loralies’ Brownies accepts cash, VISA, MasterCard, American Express, Discover or we will bill upon credit approval.

Corporate Sales

We take pride in going the extra mile to make you happy. We will make every attempt to accommodate your special requests for your corporate orders. Please do not hesitate to call and discuss your questions or requests with Jeff.

Custom Orders

We can customize your order. You may customize your flavor assortment in Tins and Towers. Special tin and ribbon colors that co-ordinate with your corporate colors may be available upon request. We can have your tins, ribbons and tin wraps imprinted with your corporate name or logo. Minimum orders will apply and additional charges may be necessary for customizing. We include your custom message on our gift cards, but will also package your own personal gift cards if preferred. We would be happy to assist you.

Wholesale Orders

Our Traditional Brownies are perfect for catering, restaurant and coffee shop desserts, concessions, gift baskets, fund raising. If you are interested in selling our products please contact us to discuss how we may do business together.